FAQ

Q: Is Booking essential? A: Yes, booking is essential. We will need to know how many people, their experience level, and confirm their weight is under 90 kg. Tides will have to be taken into consideration for beach rides.

Q: Can beginners book a ride? A: Yes, beginners with no experience can book a ride. 

Q: How many people can book at a time? A: We can take three riders at a time. 

Q: What is the Maximum rider weight? A: Maximum rider weight 90kg

Q: If I'm an advanced rider, will I be stuck doing a boring ride with beginners? A: No, when rides are scheduled, we match rider levels to ensure that you will have a horse and a group that matches your riding ability.

Q: How do I pay? A: You can pay by EFT, CARD, or CASH.

Q: When must I pay? A: You can pay after the ride is completed and you are satisfied with our service.

Q: Is there a cancellation policy? A: Yes, rides that are cancelled by the client within 4 hours of departure are subject to a 50% payment.

Q: What should I wear? A: Comfortable trousers and closed shoes are essential.

Q: How do I book? A: The quickest way to book is on WhatsApp. Email and phone calls are also possible ways to book.